Due to the nature of our skincare products and for hygiene and safety reasons, we do not offer refunds or exchanges unless the error is on our part (e.g., wrong item sent or damaged product). Please double-check your order details before completing your purchase, as we cannot accept returns for mistakes not caused by us. Once a product has been opened or used, it cannot be resold or returned. We appreciate your understanding and support of our commitment to product safety and quality.
Please must make video of seal parcel showing it sealed completely then make opening parcel video from clear direction